Creating an EPIC client experience from the very first click

Why is it so important to create an amazing client experience? After all, you’ve just landed the client and been paid––or have you? For most online businesses there are 2 key important milestones  The moment clients sign up for your product or service and The moment they achieve success The time period between 1 & […]

Are you ready to put your business on autopilot?

It’s kind of amazing how many things we can put on “autopilot” in our lives. Automatic bill pay ensures your power doesn’t get cut off. The recurring appointment you have set in Google calendar will send you a reminder for the weekly staff meeting you lead. Your Stitch Fix subscription delivers clothes to your door […]

Tech VA vs Tech Expert

In my early career as a tech VA, I probably took home a measly $2/hour. It wasn’t because my employer was miserly. In fact, she paid $20/hour, but when you’re a tech VA you’re being paid for the actual work you do, not the learning it takes to do the work. I spent hours and […]

5 reasons why you Definitely need Standard Operating Procedures in your business

Before Jacqui and I started our business we both worked at jobs where standard operating procedures ( SOP’s ) were either non-existent or were vaguely written and never followed. In either case the results were the same, it created an environment where things were always chaotic, productivity was very inefficient, errors were unusually high and […]

10 FREE tools we use in our online business

As some of you may know, Warren and I live in South Africa and while we enjoy beautiful mountains, beaches and sunshine, our currency exchange rate with all the major currency players is rather undesirable. 1 US dollar is equal to 18 of our Rands 😱😱  When we started Virtual Duo 2 years ago we […]