Creating an EPIC client experience from the very first click

Why is it so important to create an amazing client experience? After all, you’ve just landed the client and been paid––or have you? For most online businesses there are 2 key important milestones  The moment clients sign up for your product or service and The moment they achieve success The time period between 1 & […]

Are you ready to put your business on autopilot?

It’s kind of amazing how many things we can put on “autopilot” in our lives. Automatic bill pay ensures your power doesn’t get cut off. The recurring appointment you have set in Google calendar will send you a reminder for the weekly staff meeting you lead. Your Stitch Fix subscription delivers clothes to your door […]

Tech VA vs Tech Expert

In my early career as a tech VA, I probably took home a measly $2/hour. It wasn’t because my employer was miserly. In fact, she paid $20/hour, but when you’re a tech VA you’re being paid for the actual work you do, not the learning it takes to do the work. I spent hours and […]

5 reasons why you Definitely need Standard Operating Procedures in your business

Before Jacqui and I started our business we both worked at jobs where standard operating procedures ( SOP’s ) were either non-existent or were vaguely written and never followed. In either case the results were the same, it created an environment where things were always chaotic, productivity was very inefficient, errors were unusually high and […]

10 steps to creating a successful online course

In the already overcrowded online business space it’s no longer good enough to just tell people that you are an expert in any given field, you are going to have to put your money where your mouth is and prove it. What better way to do this than by teaching others what you know.  Creating […]

10 FREE tools we use in our online business

As some of you may know, Warren and I live in South Africa and while we enjoy beautiful mountains, beaches and sunshine, our currency exchange rate with all the major currency players is rather undesirable. 1 US dollar is equal to 18 of our Rands 😱😱  When we started Virtual Duo 2 years ago we […]

Why we switched to Day Rates and how you can too

When we started Virtual Duo, we were working and charging clients hourly rates and offering retainer packages. We then moved over to project rates. But quickly realized that neither of these models quite worked for us. We were: Spending (unpaid) hours quoting on jobs Landing the job but waiting months for files from the client […]

Our Top Strategies for Scaling Your Solopreneur Business.

“Most people are too focused on money, while the real commodity is time.” You have worked hard and grown your small service based business, but now you are finding that you’re burnt out on client work and trying to manage everything yourself. You feel overwhelmed most of the time and your days end with you […]

Branded Packaging: an unforgettable unboxing experience

The packaging you place your pieces in once they have been purchased is a very important part of the customer experience. It is also an opportunity for you to drive home your brand image and personality. Great packaging will delight customers and ensure that your brand is remembered in a sea of brown boring boxes. […]

Niching down & creating your VPS

Who is your ideal client and what do you want to be known for? This is what is known as niching down. Firstly, you need to have a clear focus on who your ideal customer is. Think of your favorite customers.  Who are they?  What do they look like?  Are they male or female?  Do […]